FAQs
Welcome to our FAQ page. Here you'll find answers to the most common questions about orders, shipping, payments, returns, and more. If you can't find the information you're looking for, please contact our customer support team at support@auvelle.shop, and we'll be happy to assist you.
1. How long does shipping take?
Orders are processed within 1–2 business days. Once shipped, delivery typically takes 4–6 business days. Total estimated delivery time is 5–8 business days.
2. Do you ship internationally?
Currently, we ship within the United States only.
3. How much does shipping cost?
We offer a flat-rate shipping fee of $10 USD on all orders.
4. How can I track my order?
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.
5. What payment methods do you accept?
We currently accept:
- PayPal
- Venmo
Available payment options are displayed during checkout.
6. Can I cancel my order?
Orders may be canceled before they have been processed or shipped. If you would like to cancel an order, please contact us as soon as possible.
7. What is your return policy?
We accept returns within 30 days of delivery. Returned items must be unused, in their original condition, and in their original packaging.
For complete details, please review our Return and Refund Policy.
8. When will I receive my refund?
Once your return has been received and inspected, approved refunds are issued to the original payment method within 5–10 business days.
9. What should I do if I receive a damaged or incorrect item?
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery and provide photos of the item and packaging.
10. How do I contact customer support?
You can contact our support team through:
Email: support@auvelle.shop
Live Chat: Available 24/7
11. What are your customer service hours?
Our customer support team is available:
Monday – Friday
9:00 AM – 6:00 PM EST
12. Is my payment information secure?
Yes. Payments are processed through secure payment providers. We do not store your complete payment information.
13. Can I modify my order after it has been placed?
If your order has not yet been processed, we may be able to assist with changes. Please contact us as soon as possible after placing your order.
14. What currency are your prices displayed in?
All prices on our website are displayed in United States Dollars (USD).
15. How can I contact Auvelle?
Business Name: Auvelle
Business Email: support@auvelle.shop
Business Hours: 9:00 AM – 6:00 PM EST (Monday – Friday)
Live Chat: Available 24/7
Business Address: 297 Water St, Portsmouth Rhode Island 02871, United States