Shipping Policy
Last updated: May 30, 2026
Thank you for shopping with us. We are committed to delivering your order in a timely and reliable manner.
Shipping Locations
We currently ship within the United States only.
At this time, we do not offer international shipping.
Order Processing
All orders are processed within 1–2 business days after payment confirmation.
Order Cut-Off Time:
Orders placed before 5:00 PM EST (Eastern Standard Time) on business days will begin processing the same day. Orders placed after 5:00 PM EST, on weekends, or on public holidays will be processed on the next business day.
Shipping Rates
We offer a flat-rate shipping fee of $10 USD on all orders shipped within the United States.
Shipping charges are displayed at checkout before payment is completed.
Estimated Delivery Time
Estimated delivery times are as follows:
- Processing Time: 1–2 Business Days
- Transit Time: 4–6 Business Days
- Total Estimated Delivery Time: 5–8 Business Days
Delivery times are estimates and may vary due to carrier delays, weather conditions, holidays, or other unforeseen circumstances.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email with tracking information.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping details. We are not responsible for delays or delivery issues resulting from incorrect or incomplete addresses.
Lost or Delayed Shipments
If your order has not arrived within the estimated delivery timeframe, please contact our customer support team for assistance.
Damaged Items
If your order arrives damaged, please contact us within 7 days of delivery and include photos of the product and packaging.
Contact Us
For shipping-related questions, please contact:
Business Name: Auvelle
Business Email: support@auvelle.shop
Business Hours: 9:00 AM – 6:00 PM EST (Monday – Friday)
Live Chat: Available 24/7
Business Address: 297 Water St, Portsmouth Rhode Island 02871, United States