Return and Refund Policy
Last updated: May 30, 2026
Thank you for shopping with us. We want you to be satisfied with your purchase.
Returns
We accept returns within 30 days of delivery.
To be eligible for a return:
- The item must be unused and in its original condition.
- The item must be returned in its original packaging.
- Proof of purchase or order number is required.
Items that show signs of use, damage, alteration, or are missing original packaging may not be eligible for a return.
Non-Returnable Items
The following items cannot be returned:
- Items marked as Final Sale
- Gift cards
- Personalized or customized products
Return Process
To request a return, please contact our customer support team at:
Email: support@auvelle.shop
Please include:
- Order number
- Product name
- Reason for return
Once your return request is approved, return instructions will be provided.
Refunds
After we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
If approved, your refund will be issued to your original payment method within 10 business days.
Processing times may vary depending on your payment provider.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.
Please provide:
- Order number
- Description of the issue
- Clear photos of the item
We will work to resolve the issue as quickly as possible.
Return Shipping
Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect.
Original shipping charges are non-refundable unless required by applicable law.
Order Cancellations
Orders may be canceled before shipment.
Once an order has been shipped, it cannot be canceled and must follow the standard return process.
Contact Us
For any questions regarding returns or refunds, please contact:
Business Name: Auvelle
Business Email: support@auvelle.shop
Business Hours: 9:00 AM – 6:00 PM EST (Monday – Friday)
Live Chat: Available 24/7
Business Address: 297 Water St, Portsmouth Rhode Island 02871, United States